It isn’t like I have the “right” approach. I’m just pretty sure that most of the time, the traditional application of command and control doesn’t work. In fact, I can’t help thinking that the notion of a “right” answer is all wrong. The variables are too many, the unknowns growing exponentially, the way we each fit into the world so highly precise, trying to define a single path from here to there is deeply unlikely. The traditional framework for problem solving just seems so egocentric. Like there’s one problem and one solution and if you just sit and think about it long enough, you can figure out the “right” answer and get there.
I’ve never seen it work. Not personally, not professionally, not in organizations.
We’ve gotten used to the the thinking that organization and process and procedure solve everything. That if you want efficiency, if you want success, you’ve got to make it bigger, impose standardization, make it all repeatable. It just seems like we get so stuck in thinking that there’s one way to approach the issue, this one way we’ve been using all this time, that alternates rarely get explored.
Meanwhile, it is messy. We’re concocting organizational schemes and building boxes for everything to fit neatly in and reality looks at those boxes and hierarchies and laughs. Then it goes and does whatever the hell it wants to. It’s entropy, and entropy always wins. At least when it comes to physics. Clearly, I don’t always win.
Would it be such a disaster to admit that we don’t know? To stop trying to turn everything into a factory? To bow to the inevitable and pick a direction on the compass and head there instead of trying to plot out on a map every step? How much are we missing when we’re searching for “right,” trying to make reality conform to our myopic supposed to’s, instead of interacting with what is?
Hell. I for sure don’t know, but I don’t think that puts me at a disadvantage. Since I don’t know, I can at least figure it out.